Refund & Return Policy

Thank you for shopping with Aajal Collection. We take great care in creating and packaging our handmade products. Please read our Refund & Return Policy carefully before placing an order.

1. Returns

As most of our products are handmade and customized, we generally do not accept returns once an order has been delivered.

However, we may accept a return if:

  • You received the wrong product.

  • The product arrived damaged during delivery.

  • The product has a significant manufacturing defect.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if damaged)

Failure to report the issue within 24 hours may affect your eligibility for a replacement or refund.

3. Refunds

Refunds are only issued in the following situations:

  • The ordered product is unavailable and cannot be replaced.

  • A replacement cannot be provided for a damaged or incorrect item.

  • A refund has been approved after reviewing your request.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.

4. Exchanges

We offer exchanges only for products that are damaged, defective, or incorrectly delivered.

Customized or personalized products cannot be exchanged unless they arrive damaged or incorrect.

5. Order Cancellation

Orders may be cancelled only before production or preparation has started.

Once work has begun on a handmade or customized order, cancellations are no longer possible.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or incorrect:

  • Customized products

  • Personalized gifts

  • Handmade bouquets

  • Chocolate bouquets

  • Flower bouquets

  • Gift boxes

  • Sale or discounted items

7. Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect product.

8. Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact Aajal Collections using the contact information provided on our website.

We appreciate your trust in Aajal Collections and are committed to ensuring every customer has a positive shopping experience.