Shipping Policy

 

1. Order Processing

  • All orders are processed after they have been confirmed.

  • Handmade and customized products require preparation time before shipping.

  • Orders are usually prepared within 1–3 business days, depending on the product and order volume.

2. Delivery Time

Estimated delivery times within Pakistan are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and the selected delivery method. Promotional offers such as free shipping may be available from time to time.

4. Order Tracking

Once your order has been shipped, you may receive tracking details (where available) so you can monitor the progress of your delivery.

5. Delivery Attempts

Please ensure that the shipping address and contact number provided during checkout are accurate. If a delivery cannot be completed due to incorrect information or the recipient being unavailable, additional delivery charges may apply.

6. Customized Orders

Customized and personalized products may require additional preparation time. Any expected delay will be communicated to you before your order is dispatched.

7. Delayed or Lost Shipments

While we work with reliable courier partners, Aajal Collections is not responsible for delays caused by courier services, natural disasters, strikes, or other events beyond our control.

If your order has not arrived within the expected delivery period, please contact us and we will assist you in tracking your shipment.

8. Delivery Inspection

We recommend inspecting your package immediately upon delivery. If you receive a damaged parcel or an incorrect item, please notify us within 24 hours and provide clear photographs so we can review your request.

9. Shipping Availability

We currently deliver across Pakistan. International shipping may be introduced in the future.

10. Contact Us

If you have any questions regarding shipping or your order status, please contact Aajal Collections through the contact information provided on our website.

Thank you for choosing Aajal Collections. We appreciate your trust and will do our best to ensure your order reaches you safely and promptly.